5745 Sandshell Circle East, #55203   ·  Fort Worth, TX 76137

brendastearns@rocketmail.com    ·   (C) 817-475-3145 

BRENDA M. STEARNS

Emergency Dispatch Operator / Customer Service

“Brenda’s tireless dedication, selflessness, and team work is recognized by all from the Program Manager to her fellow dispatchers and supervisors, as well as USPIS [U.S. Postal Inspection Service] and reflects great credit upon herself and Pinkerton Government Services as being a major asset in her efforts to support the mission of the National Law Enforcement Control Center.”

                                                                                          Roger C. Ringer Jr., Program Manager – Pinkerton Government Services, Inc.

“Brenda came to work every day with a great attitude and her work performance was always of the highest standard.”     

                                                                                                           William F. Carvelli, Assistant Fire Chief – Newton Fire Department                                                      

PROFILE

Delivers 16 years of successful experience in demanding roles within civil law enforcement and contract security dispatch operations.  Blends ability to support professional teams with knowledge of public safety protocols and processes.  Self-motivated individual who learns quickly, works independently, anticipates needs, and conducts business with a professional demeanor.  Delivers high standards of ethics and productivity in daily activities. Collaborative team player.

·   Brings 8 years of experience as an Administrative Secretary in security, accounting, and real estate firms.

·   Offers experience preparing correspondence/reporting for federal, state, and local law enforcement, including the FBI.

·   Former Dispatcher within 2 City Police Departments, 1 County Sheriff’s Office, and Pinkerton Government Services’ contract with U.S. Postal Inspection Service.

SKILLS

·   Public Safety Records Management

·   Multi-line Phone Answering

·   Correspondence/Incident Reporting

·   Data Entry

·   Time & Attendance/Payroll

·   Warrant Research & Entry

·   Calendar Management/Scheduling

·   Customer Service

·   Cashier/Credit Card Processing

·   Expense Reports

·   Supervision & Training

·   Private Security Firm Operations

·   Meeting Planning

·   Conference Call Planning

·   Mail Distribution

·   Project Coordination

·   Records Retention

·   Confidentiality

·   Software:  MS Office Suite (Word, Excel, Outlook), Adobe Desktop Publishing, NCIC, Lexus Nexus, Acurrint, Interact Law Enforcement Computer Aided Dispatch, MasterMind Alarm Monitoring, and any web-based/proprietary software.

ADMINISTRATIVE & SECRETARIAL EXPERIENCE

CONGRESS ALARM COMPANY, INC. (now known as Ultraguard Protective Systems) – Woburn, MA

5 years

Central Station Administrator

Responsible for office administration and organization.  Maintained client emergency contact lists and access codes.  Fielded prospect and service calls, generated service tickets, and dispatched on-call service technicians.  Prepared installation/monitoring proposals and contracts. Ensured updated call log/documentation and entered customer/incident data. Trained new hires.

SCHOENAUER, MUSSER & CO., PC – Iowa City, IA

1 year

Secretary & Payroll Clerk

Supported administrative and clerical needs of a 3-member CPA team and staff.  Managed reception duties, including client greeting, telephone, mailroom, and correspondence.  Scheduled client appointments.  Maintained client files and assisted with invoicing/billing duties.  Recorded and processed time and attendance for payroll tracking.

EIRENBERG & ASSOC., LLC – Rock Island, IL

2 years

Secretary

Supported 3-member commercial real estate selling team.  Prepared proposals and contracts for staff.  Greeted clients, answered multi-line phone, prepared correspondence, and distributed mail.  Filed and maintained client records.  Assisted with basic accounting and data entry.

LAW ENFORCEMENT EXPERIENCE

CITY OF PITTSFIELD POLICE DEPARTMENT – Pittsfield, MA

1.5 years

CITY OF NEWTON POLICE DEPARTMENT – Newton, MA

< 1 year

Dispatcher – Police, Fire, EMS, 911

Dispatched emergency and non-emergency calls to public safety units.  Received, transmitted, and coordinated radio traffic.  Monitored, patched, and relayed surrounding municipality radio traffic.  Relayed state and interstate criminal history, record information, warrant entry, HIT confirmations, and missing/stolen/lost/locate entries.

·   Recipient, Letter of Commendation – City of Newton Police Department

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brendastearns@rocketmail.com

Brenda M. Stearns

LAW ENFORCEMENT EXPERIENCE (cont.)

JOHNSON COUNTY SHERIFF’S OFFICE – Iowa City, IA

1 year

Dispatcher – Coralville Police & Fire Dept., Johnson County Deputies, Johnson County Fire, Ambulance, & Civil Defense

Managed all emergency and non-emergency calls and directed radio traffic as needed.  Relayed incoming ambulance and medi-flight bio statistics to local hospitals.  Facilitated warrant research, entry, modification, and cancellations.

PRIVATE SECURITY EXPERIENCE

PINKERTON GOVERNMENT SERVICES, U.S. Postal Inspection Service Contract – Dallas, TX

4 years

Shift Lead/Alternate Shift Lead

Dispatcher

3 years

1 year

Progressively promoted within National Law Enforcement Control Center team dedicated to U.S. Postal Inspection Service incident response.  Monitored U.S. Postal Inspection Service burglar and fire alarms, fielded postal customer reports, dispatched proper emergent responders, and prepared incident reports in compliance with federal regulations.  Retrieved and validated warrant confirmations. Made internal provisions for police and fire alarm/sprinkler testing procedures.  Cross-trained as Administrative Assistant and remote alarm programmer.

Supervised, motivated, and trained as many as 15 Dispatchers.  Reviewed and edited reports for quality assurance.  Maintained daily reports on time/attendance for payroll reconciliation.  Contributed to employee evaluations, including monitoring and analysis of dispatcher productivity and procedural compliance.

·   Recipient, 2008 Employee of the Year Award – National Law Enforcement Control Center

·   Recipient, 2^nd Quarter Employee of the Quarter Award – National Law Enforcement Control Center

·   Recognized for team’s timely posting and relaying of information to Postal Inspectors.

·   Recognized for team’s ability to retrieve and validate warrant confirmations well below company and FBI time standards.

·   Handpicked to prepare new hire training manuals and conduct one-on-one training for new hires and underperforming dispatchers.

OTHER EXPERIENCE

DILLARD’S DEPARTMENT STORE – Hurst, TX

3.5 years

Sales Associate (Full-Time)

Sales and customer service.  Cashier and credit card processing.  Inventory stocking and merchandising.

·   Recipient, 2012 Pacesetter Award for achieving $300,000+ in fiscal year sales.

·   Recipient, 2011 Pacesetter Award for achieving $300,000+ in fiscal year sales.

Switchboard/Customer Service Representative/Auditor (Part-Time)

Answered multi-line switchboard and routed calls.  Resolved customer issues regarding sales, returns, payment processing, and advertised sales.  Counted, reconciled, recorded, and submitted deposits of store’s daily cash receipts.

EDUCATION & CERTIFICATIONS

·   NCIC – Limited Access through February, 2010

·   APCO Dispatch Certification, DENCO – Lewisville, TX, 2009

·   High School Diploma, Rock Island High School – Rock Island, IL

WORK HISTORY

Sales Associate/Auditor/Customer Service Representative, Dillard’s Department Store – Hurst, TX

2010-Present

Shift Lead/Alternate Shift Lead/Dispatcher,  Pinkerton Government Services – Dallas, TX

2005-2009

Customer Service Representative, Dillard’s Department Store – Hurst, TX

2005

Full-Time Parent

2002-2005

Dispatcher, City of Pittsfield Police Department – Pittsfield, MA

2001-2002

Full-Time Parent

1998-2001

Dispatcher, City of Newton Police Department – Newton, MA

1997-1998

Central Station Administrator, Congress Alarm Company, Inc. – Woburn, MA

1992-1997

Dispatcher, Johnson County Sheriff’s Office – Iowa City, IA

1991-1992

Secretary & Payroll Clerk, Schoenauer, Musser & Co., PC – Iowa City, IA

1990-1991

Secretary, Erinberg & Assoc., LLC – Rock Island, IL

1988-1990